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Frequently Asked Questions

Baggage

Baggage Check-in

If possible, the check-in should not be done in the last minutes. In such instances, even if the passenger makes it to the flight, the baggage may not. If the airline's check-in deadline is past, Atlasglobal Airlines will not cover the expenses caused by the delay.  
The straps and hooks from the baggage that are to be sent as checked baggage should be removed if possible. If not they should be fixed to the bag. These parts may get caught in baggage transfer belts and damage to the bag.


Atlasglobal Airlines will put baggage destination tags on the luggage and give the passenger the tags to use as claim checks. It should be made sure that a separate tag is provided for every piece of luggage. The passenger should keep them until after all the baggage is taken back and the contents are checked. The passenger will need them in case of a claim.

As of 15 May 2017, Through check-in cannot be made for passengers holding more than one ticket for their transit route. Check-in will be made for the destination of the respective ticket only. Passengers have  to claim their baggage at the transfer point  and apply to the relevant airline counter  for check-in procedures of their connection flight. Passengers can only benefit from through check-in if their flights are all on one ticket.

Free Baggage Allowance

What is the maximum weight of free baggage on board?

 

Domestic Turkey & N.Cyprus Flights

International Flights ***

Kuwait

Business Class - Promo

20 kg

30 kg

40 kg

Business Class - Value

30 kg

40 kg

50 kg

Business Class - Flexi

30 kg

40 kg

50 kg

*** All free baggage allowances will also be applicable on code-share flights operated by other airlines (Air France, KLM, Air Serbia).

 

Domestic Turkey & N.Cyprus Flights

International Flights

Kuwait

EkonomiPlus - Promo

15 kg

20 kg

30 kg

EkonomiPlus - Saver

20 kg

30 kg

40 kg

EkonomiPlus - Value

20 kg

30 kg

40 kg

EkonomiPlus - Flexi

20 kg

30 kg

40 kg

Business Class

30 kg

40 kg

50 kg

*** All free baggage allowances will also be applicable on code-share flights operated by other airlines (Air France, KLM, 

Terms and Conditions

Please click here to see free baggage allowance table.

  • The table above contains free baggage allowance for economy classes (unlimited piece concept)
  •  Flights between Cyprus (ECN) and TR domestic flights (both directions) additional +5 kg baggage allowance (except promotion classes) is applicable for students (ID's must be provided at the check-in counter for ID validation)
  • For Atlasmiles members - additional baggage allowance;
    • Atlasmiles Silver +5kg for both economy and business classes
    • Atlasmiles Gold +10kg for both economy and business classes
    • Atlasmiles Platinum +15kg for both economy and business classes
  • Free cabin baggage allowance for all flights;
    • Economy cabin: 1 piece (25cmx45cmx56cm) total 8kg + 1 personal item (camera, umbrella, suite covers, hand bag, baby carriage, laptop, tablet and PC)
    • Business cabin: 2 piece (25cmx45cmx56cm) total 16kg + 1 personal item (camera, umbrella, suite covers, hand bag, baby carriage, laptop, tablet and PC)
    • In the event that the dimensions and/or weights of personal items reach to the cabin baggage limits, they will be considered as cabin baggage and/or excess baggages will be charged.
    • International free baggage allowances will be applicable on all flights segments of international / domestic transit passengers.

 

What happens if the weight of baggage exceeds free baggage allowance?

In case free baggage allowance is exceeded, additional fee is paid for the excess baggage. See excess baggage fees

What should I do if my baggage is damaged?

When you find out at the end of your flight that your baggage is damaged, you should apply to Lost Property Department of our Contracted Ground Handling Company and have a report issued before leaving the airport. Besides, you can  contact with Istanbul Lost Property Department of our company at 00 90 212 463 28 67 after the report is issued. For the damage and defects you can not realize immediately, please apply to our Ground handling company within 7 days.
The documents that should be submitted to Lost Property Office by the passenger while the report is prepared; 

•         Travel ticket, 
•         Baggage label, 
•         Identity (Identity card, passport)


What should I do if my baggage is lost?

For your baggage you could not receive at arrival and the damage you immediately realize, please present your travel ticket, baggage label and identity card at your application to Lost Property Office before leaving the airport.

Excess Baggage Fees

 

  

DEPARTURE

ARRIVAL

FEE FOR PER KG

For domestic flights

For domestic flights

8 TRY

Northern Cyprus

Istanbul

8 TRY

Mykonos

Istanbul

7 USD

London

Istanbul

12 USD

Paris

Istanbul

12 USD

Aktau

Istanbul

6 USD

Shymkent

Istanbul

5 USD

Amsterdam

Istanbul

8 USD

Düsseldorf

Istanbul

8 USD

Belgrade

Istanbul

6 USD

Erbil

Istanbul

8 USD

Sulaimaniyah

Istanbul

8 USD

Baghdad

Istanbul

10 USD

Kuwait

Istanbul

14 USD

Jeddah

Istanbul

11 USD

Medina

Istanbul

11 USD

Tel Aviv

Istanbul

6 USD

Beirut

Istanbul

6 USD

Tehran

Istanbul

13 USD

Yerevan

Istanbul

7 USD

Moscow

Istanbul

8 USD

Dushanbe

Istanbul

7 USD

Odessa

Istanbul

5 USD

Biarritz

Istanbul

15 USD

Bordeaux

Istanbul

15 USD

Lyon

Istanbul

15 USD

Montpellier

Istanbul

15 USD

Marseille

Istanbul

15 USD

Nice

Istanbul

15 USD

Toulouse

Istanbul

15 USD

Algeria

Istanbul

18 USD

Casablanca

Istanbul

18 USD

Rabat

Istanbul

18 USD

Madrid

Istanbul

18 USD

Bilbao

Istanbul

18 USD

Birmingham

Istanbul

18 USD

Dublin

Istanbul

18 USD

Lisbon

Istanbul

18 USD

Porto

Istanbul

18 USD

Barcelona

Istanbul

18 USD

Tunus

Istanbul

18 USD

Billund

Istanbul

13 USD

Edinburgh

Istanbul

13 USD

Skopje

Istanbul

10 USD

Tirana

Istanbul

10 USD

Podgorica

Istanbul

10 USD

Zurich

Istanbul

18 USD

Copenhagen

Istanbul

18 USD

Stockholm

Istanbul

18 USD

Please click here to see excess baggage fee table.

 

SPECIAL SERVICE REQUEST
 

 

Sport Equipment

Wheelchair

Pets

*Weapon

Special Meal Service

Oxygen tube

Domestic/ Cyprus

30 TRY

50 TRY

70 TRY

20 TRY

Not Apply

50 TRY

International (USD)

30 USD

50 USD

50 USD

Not Apply

Free of Charge*

50 USD

 

 

*Important: Sports Equipment/Bicycle (if less than 15kg first bicycle is free) carriage service fee is 50 USD for Ukraine Flights.

 

Connecting Flights Charges:

For"Domestic/Cyprus + Domestic/Cyprus" connections special service fee is collected by each flight.
For "Domestic + International" connections special service fee is collected from "International" flight.
For international+international connecting flights, special service fee will be added 10 USD to the first flight.

 

Sports Equipment:

Bicycle*, Golf Equipment*, Water/Snow Skiing Equipment*, Surf Board, Scuba Diving Equipment, Tent, Rafting Equipment, Archery Equipment, Canoe, Ice Hockey Equipment, Parachute, Mountaineering Equipment.

* * The first set of golf & skiing equipment and first bicycle (Bicycle: up to 15KG) are free of charge on all (Including UH Flights) destinations. The transporting of other sports equipment are charged as above.
* Free of charge bicycle service is not applicable for promotion classes (including Ukraine Flights).
 
* Sport Equipment/Bicycle carriage service fee is 50 USD for Ukraine Flights.

 

Wheelchair:

Wheelchair service is free of charge for the passengers who has medical report. Reports prepared other languages than Turkish or English will not be accepted without notary certification. For detailed information please check the title” Wheelchair” from Frequently Asked Questions.

 

Pets in the Cabin :

In the cabin, only cats, dogs, and small birds (goldfinches, budgies, canaries, and parrots) can be carried as pets. As the allowed quota is limited, pet transport is only possible with reservation. For detailed information please check the title “Carrying Pets in the Cabin” from Frequently Asked Questions.

 

 

Unaccompanied Minor:

Those who have already celebrated their fifth birthday but have not yet reached their thirteenth birthday (6-12) are allowed to travel without the need to have accompany, only within UM rules of Atlasglobal. For detailed information please check the title “Unaccompanied Minor” from Frequently Asked Questions.

 

Oxygen Tanks:

Requests for oxygen tanks must be made with medical report at least 48 hours before the flight. The medical report may obtain the specified amount of oxygen needed for the duration of the flight.For detailed information please check the title “Oxygen Transport and In-flight Oxygen” from Frequently Asked Questions.

 

Special Meal Service :

Special meal orders are only valid for international flights. Special meal orders must be sent to the airline at least 48 hours prior to the flights if departing from Istanbul;at least 48 hours prior to the flights if arriving to Istanbul. The price is determined according to the currency of the country of departure.

 

Others:

*+10 USD will be collected for Special Services on AF Codeshare Paris beyond flights

*Weapon: Personal gun carriage fee within the law.

Checked Baggage

Refers to items of luggage delivered to Atlas Jet for transportation in the hold of an aircraft. Once the passenger checks all luggage items, the airline agent will put a bag tag on each item that indicates passengers name, flight number(s), and all cities in the ticketed itinerary. A copy of the bag tag will be provided to the passenger for baggage claim at destination.A checked baggage must weigh no heavier than 32 kg. Additional charges will apply to any item that exceeds the free baggage rights, however baggages exceeding 32 kg does not accepted. 

Fluid substances like olive oil, pickles, tomato paste; flammable substances such as acetone, cologne; cans, sacks, plastic bags and barrels will not be accepted to the flight neither as free baggage nor as cabin baggage.

Hand Baggage

What is the size of hand baggage I may carry with me during flight?

Hand baggage should be at a size that fits under your seat or into your overhead cabin rack and it should be in one piece. It should fit to the dimensions given below. Hand baggage that does not fit these dimensions will be carried as a checked baggage. If the dimension of cabin baggage exceeds the given limits, the passenger is required to pay excess baggage fee for the whole weight even the weight of it is within the given weight limits. Name and address label should be attached inside and outside your baggage.

- Economy cabin: 1 piece (25cmx45cmx56cm) total 8kg + 1 personal item (camera, umbrella, suite covers, hand bag, baby carriage, laptop, tablet and PC)
- Business cabin: 2 piece (25cmx45cmx56cm) total 16kg + 1 personal item (camera, umbrella, suite covers, hand bag, baby carriage, laptop, tablet and PC)
 

Can I carry my musical instrument on board? 

If your musical instrument does not exceed the dimensions or weight of a hand baggage (max 25x45x56 cm in size, total dimensions/weight up to max.126 cm/8 kg) you can take it with you on board.

For musical instruments that exceed the dimensions or weight(cello, viola, violoncello, etc.) for a hand baggage but are suitable for the cabin height standards, an additional seat must be booked. Atlasglobal cannot transport contrabass due to cabin height. 

 

What are the rules applied for carrying liquid and similar substances in hand baggage?

Announcement of Civil Aviation, restrictions imposed to hand luggage regarding transportation of materials containing liquids. In accordance with ICAO and ECAC rules, General Directorate of Civil Aviation will impose restrictions to liquids to be carried by passengers within airplane as hand/ cabin luggage during their travel. The said application will not prohibit passengers from carrying liquid products with them during their travel but it will restrict the quantity. Each passenger may carry liquid, gel and aerosol provided that each of its volume does not exceed 100ml and that it is in a sealed transparent plastic bag with dimensions 20cm x 20cm.  

How will the application work?

* Each passenger can carry 1 clear plastic bag,
* The containers in the bag can only be up to 100 ml. each,
* No matter what the amount is, the containers bigger than 100 ml. will not be allowed,
* The passengers must show their liquids at the final security control and put them seperately on the x-ray,
* No liquid restrictions will be applied for luggages that are checked in but our airline rules will be applied,
* Considering the restrictions it will be easier for passengers to put their liquids in their check in luggages.

 

A.  Liquids included in the restriction:

• All kinds of liquid including water, syrup, drink, 
• All kinds of cosmetics including cream, lotion oils (including cosmetic oils), perfumes, mascara (excluding the lipstick in solid form) 
• Shaving foams, deodorants 
• All substances in the form of paste including toothpaste; semi-solid food such as jam, honey, yoghurt, molasses and sauce, contact lens liquid, shampoos.

Other substances similar to the ones listed above.

 

B. Exceptions applied in special cases:

• Medicines (provided that they are prescribed on the name of the passenger or a health report / document stating that the passenger should use such medicines is presented and such medicine is kept in its original package.) 
• Baby food (provided that the baby is also travelling on board and up to the amount required during the flight.) 
• Security officers may ask you to document the exceptional case or may make you taste the medicine / baby food / liquid at the check point.

 

C.  Products I buy from duty-free shop/aircraft during international flights:

The products you buy from duty-free shop or during the flight will be placed in a special bag together with the invoice and the bag will be sealed. This bag will be allowed on board only after the bag and the invoice are checked at the security check point.

If you will go to final destination point by making a transit through another airport, you should not open the special duty-free shopping bag given in the shop or on board until the final destination airport. Otherwise, the content of the bag may be seized in transit airport. 
In the transits made in European Union countries or America, it is not allowed to carry the products exceeding 100 ml bought previously from duty-free shops in hand baggage even they are in sealed bags.

Fluid substances like olive oil, pickles, tomato paste; flammable substances such as acetone, cologne; cans, sacks, plastic bags and barrels will not be accepted to the flight neither as free baggage nor as cabin baggage.

If you have hesitation, please contact with our call center and travel agency before your flight. And help the security officers and airline company staff in the airport.

Cabin Baggage

Cabin Baggage is the carriage of the special baggage of the passenger on a purchased extra seat on the plane.

Refers to items that may be carried as block seat baggage in the cabin. Passengers will pay for an additional seat charge in order to bring onboard a CBBG. A service request for CBBG must be made at least 24 hours prior to Estimated Time of Departure (ETD). Articles over 75 kg (165 lbs) of weight per seat shall not be accepted. Passengers are responsible for loading and unloading the CBBG in and out of the aircraft..

Packing / Contents of the Baggage

Packing/Contents of the Baggage


Because of the irregularities that may occur during the loading/unloading of the flight, the passenger’s baggage may suffer damage or get lost. For  Atlasglobal Airlines to be able to compensate passenger’s economic lost, the passenger has some responsibilities concerning the packing of the baggage that is to be checked in. The certain items that should not be placed in the checked baggage are listed below. In the case of damage or loss of these items,  Atlasglobal Airlines do not accept liability. The passenger is responsible for these items and has to carry them in the hand baggage.

• Cash, credit cards, check books, gift cards, certificates, ID, passport and similar valuable documents
• Laptop, tablet computer, cell phone, camera etc. high sensitive technological devices
• Jewelry and accessories containing precious metals/stones.
• Prescription drugs
• Fragile items such as glasses, glass containers, bottles and high sensitive items
• Flash discs, CD, DVD, business/personal documents, house and car keys 
• Works of art such as paintings or sculptures
• Perishable items such as food and drinks (e.g., fruits and vegetables, cheese, fresh or frozen meat or poultry, seafood, baked goods, tobacco)

 Atlasglobal Airline is not liable in the case of liquids placed in checked baggage harm baggage itself, contents  or to the other baggage around it.
Musical instruments can be carried as hand baggage provided that the dimensions of the instrument does not excess the hand baggage limits (max 25x45x56 cm in size, total dimensions/weight up to max.126 cm/8 kg). Otherwise, they should be checked in. The appropriate packing of the instrument is the passenger’s responsibility; hard case covers should be used.
Similarly, sport equipment to be checked in, such as ski/snowboard equipment, golf/hockey clubs etc., must be packed appropriately. The passenger can communicate the  Atlasglobal Airlines to learn about the details of the restrictions and requirements of the transportation of such items.
Baby carriages are turned in during the boarding at the gate. For international flights, passenger can take the baby carriages back during the disembarking. For domestic flights, the baby carriages are transferred to carousel. If the passenger wants to check in the carriage, it should be placed in a nylon bag provided by the  Atlasglobal check-in agent at the check- in desk. Before doing so, the other items such as blankets and diapers placed in the carriage should be removed. If these items are large sized so that they may cause discomfort and the passenger does not want to take them as hand baggage, they should be tagged separately and checked in. 

Hazardous Substances Prohibited from Carriage on Aircraft

For security reasons the following substances are prohibited by IATA (International Air Transport Association) to carry as checked baggage or hand baggage;

Prohibited Items List (National Civil Aviation Security Program
Guns and Firearms  
Air guns
Animal Stunners
Ball Bearing Guns (Plastic and metal)
Bows and Arrows
Electrical Shocking Devices
Gun components (excluding telescopic sights and sight units)
Hidden and Camouflaged Guns (lighter and pen guns etc.)
Industrial bolts, nails and spear guns
Lighters in the form of Pistol
Paint Guns
Pop Guns and Primers
Replicas and imitation firearms capable of being mistaken for real weapons
Riffled firearms of all calibers
Signal Pistols
Slingshots and Catapults
Smoothbore shotguns and pump-rifles of all types
Starter Pistols
Toy guns
 
Guns and Objects with Pointed / Sharp Edges  
All types of knives with blades of more than 6 cm (including circular blades and ceramic knives)
Arrow and darts
Attacking
Axes and types of axes
Battery screwing machine and drills and drill bits
Box cutter
Carpentry equipment of all types (hammer, screwdriver, drill, saw, measuring tape etc.)
Cleaver
Corkscrew
Diver’s Equipment (Diver’s Knife etc.)
Hook
Hunting Knives
Hypodermic needles (they may be carried when it is proven to be for medical purpose)
Ice axe
Ice picks
Ice skates
Jack-knife and butterfly knife
Knitting needle
Launched stars
Martial Arts and Attack and Defense equipment (Long sticks, swords, telescopic batons, knuckles, bayonet, mace, knob whip, choking wire or chain, pikestaff etc.)
Medical cutters (scalpel, lancet etc.)
Metal Cutter
Mountain climbing equipment (spike, hatchet, hammer, ice axe etc.)
Nail clippers (bigger than 6 Cm)
Pen knives
Pocket Knife, Multi-purpose pocket knife
Pointed and arrowed knives
Power Saw
Rasp (bigger than 6 Cm)
Razor blade, knife and open razors
Saw blade, sword, bayonet,
Scissors ( with blades of more than 6 cm)
Sewing Needle
Ski Walking and Climbing Sticks
Spears, pike, spear gun
Spiked umbrella
Spoons, knives and forks
Stiletto
Wedge
 
Explosives and Inflammable Substance and Devices  
All types of unsafe matches (matches which can be lit on all surfaces)
Arms and ammunition
Blasting Caps
Drinks and liquids with alcohol rate more than 70% (cologne etc.)
Dynamite and imitations capable of being mistaken for real ones
Explosives and explosive systems (including their replicas)
Firearms, sparklers
Fuses and detonators
Gases and Gas Tubes (excessive oxygen, propane gas, butane gas, acetolon)
Grenades and imitations capable of being mistaken for real ones
Inflammable liquids (petrol, gas, diesel, alcohol, ethanol, gas oil etc.)
Lighter Liquids and Gases
Mine, gunpowder and other military explosives
Plastic Explosives
Replica inflammable substances
Smoke-generating Canisters or Cartridges
Spray paint
Thinner and turpentine
Torch flame lighters (only for USA flights)
 
Blunt Instruments  
All types of batons, sticks (such equipment is allowed after scanning depending on the passenger profile.)
All types of billiard cues (billiard)
All types of surfboards
Fishing equipment and fishing gears
Handcuffs
Oars (Canoe etc.)
Rope, cables, steel ropes
Skateboard
Skis
Thick bats (Golf, Cricket, Baseball, Hockey, Lacrosse Bats)
 
Chemical, Biological, Nuclear (NBC – Nuclear, Biological, Chemical) and Toxic Substances  
Acids and Liquid Batteries
All types of liquids unless in individual containers with a capacity not greater than 100 ml or equivalent and contained in one transparent re-sealable plastic bag of a capacity not exceeding one liter. (gels, toothpaste, lotion, solid / liquid mixtures, perfumes, shaving foam, aerosols, hair gels, drinks, soups, syrups etc.) For the details on this subject, see LIQUID RESTRICTIONS section.
Calorific instruments
Compressed Gas Tube
Disabling and incapacitating sprays (pepper gas, tear gas, CN and CS gases in the form of key holder)
Dog repellent sprays
Dry ice (more than 2 kg)
Fire extinguishers
Oxygen tubes (chemical oxygen generators, diver tubes, liquid oxygen tubes)
Poison and Agrochemicals (pesticides, rat poison etc.)
Radioactive substances (excluding the ones used in healthcare services)
Self-inflammable substances
Solvents, abrasives and removers (Chlorine, bleacher, hydrochloric acid etc. irritants)
Substances including chemical / biological threat (V.H.F.s causing high fever such as mustard gas, sarin, anthrax, variola, cyanide, tularemia, botulism, ebola, marburg)
Substances including contagious and biological threat ( contaminated blood, bacteria and viruses)
 
Articles Prohibited in Hold of an Aircraft  
All types of explosives and explosive systems
Fireworks and other pyrotechnics, etc.
Fuses and detonators
Grenades
High-risk inflammable and incendiary substances
Marking cartridges
Mines and Military Explosives
NBC’s (Chemical, Biological, Nuclear - Nuclear, Biological, Chemical) - (except for medical ones)
smoke-generating canisters or cartridges
Sparklers

Lost Baggage

If a checked baggage doesn’t arrive at the destination, the passenger must apply to our Ground Service company from the “Arrivals Lounge” to report the missing baggage. The Ground Service company will fill you a PIR (Property Irregularity Report). If the baggage is not found within 5 days, the research will be transferred to the Central Lost and Found department of our company.

After the case is transferred to the Central Lost and Found department, the passenger should send the documents listed below to speed up and ease the process. You can contact us from lf@atlasglb.com 

For lost baggages:
* Original loss report
* Original flight ticket and baggage tags
* The list of belongings lost with the baggage.


The found baggages will be sent to the passengers address. The transport charges will be covered.  Passengers can also go and take their baggage themselves.


The maximum investigation period is 2 months for lost baggages. For the baggages that can’t be found within this period, please send the following documents to the Central Lost Property Office. You can also contact us from lf@atlasglb.com

Damaged Baggage

If the delivered baggage is damaged ( broken wheel or handle, torn baggage or deficiency in the goods) , the passenger must apply to our Ground Service company from the “Arrivals Lounge” to report the damage. 
Due to the Montreal Convention(article 31/2,3,4), in case of a damage the passenger must complain to the airline company forthwith after the discovery of the damage, and, at the latest, within seven (7) days including the date of the flight. Every complaint must be made in writing and given or dispatched within seven (7) days. If no complaint is made within the times aforesaid, a file will not be opened and the airline company will not have any liability of reimbursement. 

If the passenger applies for damaged baggage within seven days, Atlasglobal Airlines will cover the repairing expenses, if it is proved that the damaged has happened during the possession of Airline. In case where the repair is not possible, a similar baggage will be provided or a payment will be done based on the value and the purchase date of the baggage.
Atlasglobal is not liable for the destruction, loss or damage of any baggage caused by its inherent defect or poor quality as well as the following conditions that result from normal wear and tear:
• Scratches, scuffs, dents, dirt and stains
• Damage to fragile or perishable items
• Damage because of over-packed baggage
• Loss of external locks, pull straps, security straps or zipper tabs

The Ground Service company will fill you a PIR (Property Irregularity Report). In order to assess your request for reimbursement, the following documents should be sent to our Central Lost and Found office. You can also contact us from LF@atlasglb.com.

For damaged baggage :
* Original damage report
* Original ticket and baggage tags
* Photos of the damaged baggage 
* The receipt of the damaged baggage if possible
* The repair bill,
* If a repair is not possible, a written statement of a specialized retailer is required that says the repair is  not possible. The current value and baggage size information of the damaged property should be remarked.
* The receipt of the damaged baggage if possible

P.S.: Please always keep damaged baggage until the case has been finally settled. Otherwise, we kindly inform you that Airline is not liable.

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